24/7 Customer Support in Shared Web Hosting
We acknowledge the importance of getting assistance right away, that's why our shared web hosting services come with 24/7 support and several means of contact. If you don't have an account yet, you can call us or use our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service which you cannot use. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. In contrast to the majority of suppliers out there today, we respond to all tickets within an hour, so you will not have to wait for an entire day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We are aware how important it is to get well-timed assistance, particularly when your site is not functioning effectively for whatever reason. Our Linux semi-dedicated hosting plans come with 24/7 customer and technical support, thus in case anything comes up, you'll be able to use a number of methods to get in touch with us - phone line with a couple of local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for example, you are able to get extra details for our services, or we will assist you with less difficult tech issues. The next two methods are for strictly technical troubles or everything which is more time-consuming as it's much easier to track the conversation between you and our tech support team. The guaranteed max response time for them is merely one hour, the regular one - 15-20 min, therefore you will not have to wait for an entire day so as to get support like you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS Servers
Every single VPS server plan that we offer includes 24/7 customer and technical support, so in case you experience any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to contact us at any time, even weekends and holidays. For your benefit, we offer different methods of communication - phone support with several local numbers around the globe, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it is much easier to keep track of what is going on. The maximum warranted reply time for all the e-mail messages and tickets is one hour, yet it hardly ever takes that long to get support. When you acquire the Managed Services upgrade that we offer, our admins can also help you with any third-party software issues.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have timely support in general, let alone if you operate a whole server, that's why each and every dedicated server that we provide comes with 24/7 support with 1-hour reply time warranty whatever the problem. This service is totally free for any difficulties with the server or the software that was installed from our admins through the setup, therefore you can contact us as many times as you'd like, even during holidays. You could either open a ticket from your billing section or you can send an e-mail, and the actual response time for either of these rarely surpasses 30 minutes as we have admins available 24-7-365. In case you need general information about our servers or you've got a billing question/issue, you can also call one of the local phone numbers that we have on three different continents or you can take advantage of our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through the billing Control Panel.