A ticketing system is the most widespread correspondence channel that web hosting companies offer to their clients. It is usually part of the billing account and is the best way to tackle a problem that takes a certain amount of time to investigate or that needs to be forwarded to a sysadmin. Thus, all comments contributed by either side will be stored in the same location in case somebody else wants to work on the given problem and the information already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most hosting platforms is that it is not included in the hosting Control Panel, so you’ll need to sign in and out of no less than 2 accounts to do some procedure or to get in touch with the company’s support staff. In case you want to administer several domain names and each one of them is hosted in a different account, you will have to use even more accounts at the same time. In addition, it could take a substantial amount of time for the provider to respond to your ticket request.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while browsing your website files or tweaking various settings. The ticketing system is being strictly monitored 24-7 by our tech support staff representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than twenty minutes to receive help. In contrast with certain web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info relating to any technical or billing issue. Moreover, you can read a selection of educative articles, which will help you tackle the most commonly experienced complications on your own.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we use is built into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated hosting plans, which suggests that you will not need some other support platform to get in touch with our customer care staff – you can do this on the spot if you run into a challenge. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is equally simple. Using our clever search box, you can quickly track down any ticket that you’ve sent in the past. You can send a ticket at any given moment in time since our help desk support staff members are working 24/7 and answer in no more than one hour, although it rarely takes that much to get an answer. With Hepsia, you will have everything in one single place and you can forget about the need to sign in and out of two or more platforms to fix a simple issue.