A live chat is among the channels of communication offered by some website hosting providers as part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or technical support. This method of communication is quicker in comparison to a support ticket and it will make it much less likely to misspell or misunderstand something as compared to a call with an agent. What's more, when the trouble that you have requires some time to be examined and resolved, you can do something different meanwhile instead of just waiting, like you would have to do when you call. You can also employ a live chat assistance service completely free provided that you have web accessibility even when your website hosting provider is situated in a different country and they do not have a local telephone number you can call.

Live Chat Support in Shared Web Hosting

Along with the telephone and ticket support, we provide live chat support too. You're able to contact us every day, which includes weekends and holidays, and we will give you more info about the Linux shared web hosting plans that we supply in case you are not among our customers yet, or about common and billing questions if you already have a user profile. Though for entirely technical issues you have to open a trouble ticket to our technical support team, as such issues will require extra time to be taken care of, you may still get in touch with us through the live chat for some tech details. To give you an example, we're able to help you set up an email address in your email client or troubleshoot multiple issues, saving you a lot of time. Even when our telephone lines are already off for the day, you will be able to talk with a live person.

Live Chat Support in Semi-dedicated Servers

We have a live chat service that is available to all our prospective and active customers. In case you are searching for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more info about our Linux semi-dedicated hosting plans in order to pick the right plan for your web sites. If you already own an account with us, we'll be able to support you timely with general, billing and first-level techissues. Even though in certain cases you'll have to open a ticket because there're situations that cannot be resolved on the live chat, we can help you with various basic tasks, for instance setting up an email account in an e-mail client or forwarding one domain name to another one. In this way, you'll get timely support and you will save time and effort.