Technical Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be replied to within maximum 60 min after the support ticket or e–mail has been submitted. If your issue requires additional assistance from an administrator, we will direct the support ticket or the email to the person in charge, without delay and will leave a note to notify you that more time will be required for finding the optimal solution. If you make use of our Optional Admin Services package, all of the services included there will be performed whenever you desire.
A Top–Class Customer Service
We’ll be available to you 24x7 to reply to any questions that you may have related to our Website Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require help tackling server admin tasks, you can make use of our Optional Admin Services package, which includes backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Every dedicated web hosting plan is equipped with our cost–free Website Control Panel, which boasts a circumstantial knowledge base plus a group of educational video tutorials. Whenever you need help working with the Website Control Panel, just hit the Videos or Help buttons located in the top right corner.