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Customer Support


Context Help

If you get lost inside our Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A pop-up window will show up. It contains detailed info about all the actions that you can carry out on the page in question. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich variety of how-to video clips describing how to work with our web hosting Control Panel. They're intended for those of you who want to see how things are getting done instead of only reading articles. Thus, everyone can quickly get to know our Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you need, have a peek at our comprehensive FAQ section, which covers questions asked by real persons and offers practical solutions. We constantly update our FAQ database with new Q&A's in order to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ section either, we have a excellent team of customer service technicians available 24-7 and ready to assist you with any problem. Each trouble ticket you submit will be answered in less than 1 hour (the average ticket response time being approximately twenty mins), so you won't have to wait a long time to get your question answered.

Contact Sales:

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com