If you’ve ever got any inquiries with regards to the hosting service or you experience a problem with your websites, you will need to get in touch with the respective hosting provider’s customer support team. It may not matter how promptly they will respond when you have a question of a generic nature, but a problem such as an ill-applied software application update, for example, may lead to your website becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to assist you, the longer the website will be offline. If you offer services or goods online, any outage will undesirably affect your website and you may lose existing or potential clients. Lots of web hosting providers, especially resellers, answer emails and trouble tickets within 24 hours, but in the digital sphere this is much too long, as clients will scarcely ever go back to a site that isn’t working properly over lengthy intervals.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting plans offer a sixty-minute response time guarantee, which goes to say that no matter what enquiry or problem you might have, we will always be there to lend a helping hand. In fact, it rarely takes more than half an hour to get a problem solved or an enquiry answered, and this is valid for both sales and technical matters. Our technical support team members will be at your disposal 24x7, even on weekends and holidays, which suggests that you will obtain instant help anytime you need it. We realize just how invaluable time can be, so by the time we respond to your support ticket or email, we’ll have enquired into the matter and, if we haven’t found a solution, we’ll supply you with more details on what you need to do on your end, if the circumstances necessitate it. With our support services, you can be certain that there will be someone to lend you a helping hand straight away, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we realize how vital it is to obtain well-timed help, we promise that you won’t ever need to wait for more than an hour to get a reply to any support ticket that you submit via your semi-dedicated server CP. Actually, you will seldom have to wait around for more than 20 to 30 minutes and this is valid for any enquiry no matter what its nature is – billing, general or technical. On top of that, our client and tech support team is available around the clock, which means that even in case you post a ticket during holidays, you will always receive a lightning-fast reply, which will include the answer to an enquiry, the solution to an obstacle or the details needed to solve an issue yourself – if there is something that you need to do on your end. With us, you won't ever have to waste an entire day waiting for a reply like you would with plenty of other web hosting companies.