Although this isn't the keyfactor in order to recognize a dependable shared web hosting provider from a bad one or a reseller from an actual provider, the option to call and speak with a live person is an indicator that you aren't working with a one-person company and that you'll be able to get in touch with somebody when you're looking for assistance. The phone support for website hosting services may vary from basic to professional, so the issues that can be resolved through a phone call vary depending on the particular company. Generally, these issues are simpler and include billing or 1st level technical issues as more difficult problems often require a support ticket where both you and the system administrators can follow the proceedings with a given situation. Nonetheless, having the option to call your supplier can save you lots of time and efforts for the countless small issues that will eventually appear at the time you manage your web hosting account.

Phone Support in Shared Web Hosting

Our shared web hosting plans include phone support 14 hrs per day even on official holidays, which means that if you do not have an account yet, you will be able to call us and find out more about our services or if we will meet the system requirements for your web sites. For your benefit, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you're able to contact the number which is closer to you. In case you are a current customer, we will help you in a timely manner with all the general and billing matters as well as with numerous tech matters in order to save you time and efforts - we are aware of the fact that often it's quicker to consult with a live person and get things done right away. Certainly, some situations simply cannot be managed on the telephone, so if this is the case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Servers

If you need additional information for the Linux semi-dedicated hosting plans that we offer, you will be able to call some of the three support phone lines that we have worldwide - in the U.S.A., Great Britain and Australia. By doing this, you are able to check ahead of time if our solutions are suitable for your web sites. In case you are already our client and you have a semi-dedicated account, you're able to get in touch with us on the phone for 14 hours daily about any type of billing or general questions. For strictly technical issues you will have to take advantage of our ticketing system to get in touch with our technical support because someproblems just need additional time to be solved, but we can help you on the phone with a number of minor technical problems as well, saving you time and efforts.