Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Response Guarantee

  • Our tech help and support Department is on duty day–and–night to handle all your help demands. Every ticket you send to us is going to be responded to within less than sixty minutes. If your issue demands assistance from an admin, we will forward the ticket to the person on duty and will notify you that the situation is being resolved.

  • Top quality support service

  • Top–quality Tech Help And Support Service

  • Our customer assist Department is going to be working for you day and night to to take care of all service request tickets that you send to us. We offer client support for all software programs that are pre–configured on your hosting server. These include our custom created Website Control Panel, the selected Operating System and the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Informative Help Zone

  • Each section of the Website Control Panel that is included at no cost with your VPS features an internal articles base. You can find a range of illustrative how to articles and reviews and a variety of step–by–step video classes that present all the important website supervision tasks. You can obtain them by clicking the Help or Video buttons in the top right part of each Control Panel section.